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FAQs

We offer a range of photography and video services including product photography, fashion shoots, portfolio creation, event and wedding photography, photo retouching, and short-form video production for brands and individuals. 

Delivery timelines vary by service. For most projects, final files are delivered within 5–10 business days. We’ll confirm exact timelines when booking.

Yes, expedited delivery is available for an additional fee. Please inform us in advance if you require urgent turnaround.

  Yes, we can arrange makeup artists, stylists, and props upon request. These services may involve additional charges based on your shoot needs.

We are based in Dwarka, Delhi. Our studio is fully equipped for product shoots. On-location shoots can also be arranged.

Simply contact us via phone, email, or our website to discuss your project. Once details are confirmed, we’ll send a booking confirmation and payment link. 

Yes, we offer on-location shoots for events, weddings, and custom concepts. Travel charges may apply depending on the distance.

You can reach us via email, phone, or through the contact form on our website. We’re available Monday to Saturday, 10 AM to 7 PM, and typically respond within 24 hours. 

You may cancel the project before approving the sample shoot. In such cases, 100% of the upfront payment will be refunded (if applicable) within 5–7 working days via the same payment method. For more details on cancellation policy click here.

We deliver high-quality JPEG images via cloud transfer. Each JPEG file will be less than or equal to 2MB for optimal web use.

Unfortunately, no changes are accepted post-delivery. We ensure all images are reviewed and finalized before delivery.

  • Standard Rate: Please visit our Service page for updated price. 
  • Payment Terms: 50% advance payment is required to start the project, with the balance due before final delivery.

You receive non-exclusive, non-transferable rights to use the images for web and digital platforms upon full payment.

Note: Shutter Sutra Studio retains the right to use images in our portfolio and promotions.

No. Clients are responsible for product shipping, handling, and logistics.

Cancellations are not allowed once the agreement is signed.

Rescheduling is possible only in case of genuine medical emergencies.